1. How long are shipping times?
Your order ships within five days after you place your order. Most items are delivered within 4 to 13 days. Other items can be 9 to 18 days, 5 to 7 days or 4 to 7 days. Just check your product before purchasing.
2. What is your return policy?
Instead of returning items, you can contact us for a full refund. Why? Because returns counter our emphasis on sustainability. Every return has a carbon footprint. So just tell us what's wrong, send a pic of the issue and we will give you your money back in full.
3. Cancellations are possible if you do not receive your product within the allotted time frame. Which for most products is 4 to 13 days. Sometimes orders are already sent out before we get a cancellation. So cancellation is not possible. Please cancel within five days before your order ships.
4. What happens if I receive the wrong items?
If there is an issue with your order, like the wrong size, wrong color, defective, or otherwise not exactly what you wanted--then simply notify us and we will give you a refund. You won't be asked to ship the product back.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn't get the exact product you were expecting, just let us know and we will give you a full refund.